Service Terms & Conditions

General

Payment

We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or we will send an invoice payable via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

Cancelations

We require a 24-hour notice to cancel any detailing service. Failure to do so will result in a $50 cancellation fee.

Pricing

We reserve the right to amend any price during the detailing process should it differ from the original price due to previously unknown conditions. We will notify you of any change before continuing the service.

Service

We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or discontinue any service if we deem the customer to be unreasonable.

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

Liability

When you use any of our services you do so at your own risk. We are professionals and will take the highest care of your vehicle. When you pick up your vehicle and pay for the service you acknowledge that the service is complete and the vehicle is in equal or better condition than when it came in, and take full responsibility for anything that may happen to it outside the doors of our shop. We do not take any responsibility for any pre-existing damages or any damages that may arise due to pre-existing conditions out of our control.

Deposits

If you have scheduled any of our Ceramic Coating or Paint Protection Film services and agreed to pay the deposit please understand this is a non-refundable deposit.

Interior Detailing

Complementary Hand Wash

Our interior detail offers a complementary exterior hand wash. If there is any reason why the exterior should not be washed, you may opt out of this service at drop off.

Personal Items

All personal items, money and important documents must be removed from the vehicle prior to your appointment. We are not responsible for any items left behind in the vehicle. Any areas with personal items such as glove box and center console will not be cleaned if not cleared out by the customer.

Drying

The cleaning process requires the use of water. Depending on the condition of the vehicle more or less water will be used affecting drying times. The time of year and weather can also affect drying times. It may be recommended to leave the vehicle overnight to allow for drying time and avoid moisture problems. If you desire to pickup the vehicle while still wet, you are responsible for making sure it dries properly.

Sand & Pet Hair

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

Stains & Odors

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle’s interior.

Odors cannot be removed by cleaning alone. Ozone treatment may be required. This process can take from 1 day to 3+ days. Full odor removal is not guaranteed.

Headliners

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

Damage

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings, or exposing existing damage previously unknown to the customer.

Car Seats

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before they arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

Windows

When it comes to windows we try to be our best. But from time to time and depending on temperature and humidity windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

Exterior Detailing

Engine Bay Cleaning

We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroofs/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.

Wheels & Brake Dust

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Exterior Etching

Bird droppings, hard water, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clearcoat.

Exterior Plastics

Exterior black or grey, textured or smooth trim pieces may be beyond restoration and will have to be replaced. We try our best to restore the plastic to its original color.

Dressings

We do not dress or coat the plastic running boards on trucks and suvs since it may cause a slip hazard. If you request that we dress these you accept all liability.

Wax & Coating Durability

Any wax, sealant, or coating not properly cared for will not last its intended durability length. Safe hand washing is essential. We recommend our maintenance program to ensure proper care.

Exterior Polishing & Correction

We measure the depth of your paint before polishing. If your vehicle’s paint is too thin we will advise against any polishing. If you chose to continue at your own risk, we will not be held responsible for any clear coat failure that may be cause during or after the service.

Old Paint & After Market Paint Jobs

Our hand wash and vehicle prep for exterior detailing uses a light pressure washer. If your paint is old and weak, or it has been repainted peeling may occur. This is unusual and does not happen unless the paint is already weak and/or neglected. A hand wash or exterior detail should not cause any damage. You must inform us if you are aware of any areas where this may occur.

Terms & Conditions